The Samoa Ports Authority is honored to receive the Talofa with a Smile Excellence Award – Team Category, as one of the top five Agencies, recognized during the Public Service Excellence Award 2024, on Friday 22nd November 2024.
The Excellence Awards were part of the official program for the celebration of this year’s Public Service Day, organized by the Samoa Public Service Commission.
The Excellence Award is a testament to the ongoing support and commitment of SPA employees, under the leadership of its Board of Directors, General Manager, and Management, to ensure the delivery of excellent customer service during its line of duty. The award also acknowledges the Authority’s commitment to upgrading its port infrastructure for the comfort and safety of the traveling public.
To further enhance its approach to achieving customer service standards, the SPA continues to invest in providing customer service training to all its staff, with the recent three-day Customer Service Training conducted from the 19th – 21st November 2024.
It is therefore a rewarding outcome for the Authority, and the staff is being applauded with acknowledgment of their continuous work in all operations. The support of all partners and the public is also acknowledged.
“We will serve with integrity, providing customers with support and excellent service.”
